All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, support@emporium13.co.uk to obtain a Return Merchandise (RMA) number. After receiving a RMA number, , and mail your return to the following address:
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange fourteen (14) days from the receipt of your item to process your return or exchange We will notify you by email when your return has been processed.
The following items cannot be
● Products with a seal broken
● Products without tags in place
● Perishable items
● Customised items
● Under garments, swimwear, bedding for hygiene reasons
● Products opened which have contact with the skin ie face rollers, pumice stones
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
